Areas of Practice

Product Innovation

Leading cross-functional teams in product innovation end-to-end: from insight discovery to strategic direction, concrete execution, and strategic organizational change.

Socio-Technological Research

Exploring how our world is changing, understanding what organizations need to do to lead, and connecting the two through storytelling and collaborative processes.

Innovation Process Assessment

Designing and facilitating workshops for senior leadership at Fortune 500 companies to develop more user-focused and future-proof product and service development processes.

Example Deliverables

Generative research.

I discover human-centered insights that point to new opportunities, solutions, products and services that people would value.

Strategic assessment.

I analyze users’ current relationships to existing products and services, and identify ways to improve them to deliver experiences of delight.

Evaluative research.

I test concepts with consumers, using UX and social scientific methods, in order to deepen understanding of their needs, rapidly improve solutions, and create tools to inform future product development.

Workshop design & facilitation.

I design and facilitate cross-functional and collaborative workshops in order to immerse stakeholders in user experience.

Trend forecasting.

I investigate social, technological and business trends to develop perspectives on how the world is changing, and how companies can leverage trends for strategic advantage.

Scaled up research teams.

I build up research design and execution capabilities; improve how teams collaborate with and communicate findings to internal stakeholders; and develop strategies for elevating work internally and externally.

Concept development.

I create evidence-based concepts that build on existing strengths and emerging trends to position companies to lead in the future.